Shipping to Spain and Europe

Return policy

Under what conditions am I able to return the product?

The product must be returned in its original packaging and under the same conditions in which it was received. Products that are used, broken, or without their original packaging will not be accepted for refunds.

How many days do I have to return my product?

You have a maximum of 6 days to return the product from the day it was received.

Can I return only part of my order?

Yes, as long as the product you are returning is in its original packaging and in perfect conditions.

How long will it take to receive a refund?

The refund for your order will be given within 18 days.

What should I do if I receive the wrong product, or a product in poor condition?

Once the status of the product has been reviewed through photographs, Festivalet will take care of the shipping costs. You’ll receive an email with a return file that you must print out and paste on the package to be returned.

What can I do if the product is not what I expected and I’d like to return it?

Get in touch with us, tell us why, and you’ll have a period of 7 days to send the product back. In this case, you will have to pay for the shipping costs.

Where can I find the Terms and Conditions and Return Policy on the website?

You can find the Terms and Conditions and Return Policy in a link at the bottom of our website.